Rogue Security Wiki

Practical procedure and troubleshooting notes for Decommission a Client from Axcient x360 Recover.

Author: Dylan Barrett

Date: 01/13/2026

Resource List

Uninstall an agent remotely - x360Recover
Delete a D2C endpoint - x360Recover
Delete (deprovision) a protected system - x360Recover

Ensure that you have the corret permissions to preform these actions and you have approval, the actions highlighted below are deletion of data and are irreversable

1. Uninstall the Agent

  1. Record the GUID Identifier
    • This is in the case of acidental deletion as systems are stored in the saftey archive prior to full deletion
  2. Uninstall the agent software
    1. Login to the Axcientx360Portal and Launch x360Recover
    2. Access either the Vault or Appliance GUI
    3. Open the Agent Configuration Window
    4. Click the Check box to uninstall the agent
    5. If there is a Password for the system enter it now
    6. Click on Save
    7. Confirm the uninstalation by Clicking Uninstall

These Steps are important If you do not uninstall the agent there is a possability that once you delete the protected system that it re-nrolls and triggers a new backup

Delete the Protected System for Direct to Cloud Instances (D2C)

If the Client is using a Direct to cloud Instance you can Skip Steps 2-5

  1. Access the Vault GUI
  2. Find the Protected system that you would like to delete
  3. Select the Trashcan under the Actions Collum and Confrim Deletion

2. Disable Cloud Replication

  1. Navigate to the Aplliance's GUI
  2. Select the Replication Tab
  3. Delete all Valut Replication Partnerships
  4. Enter the Hostname for the Protected System and Click Delete Settings and Vault Data
  5. Confirm the Deletion

3. Remove the Protected System from the Appliance

  1. Navigate to the Protected System Pane of the Appliance GUI
  2. Click on the Trash Can for the appliance under the actions Collum
  3. Confirm the Deletion

4. Remove the Appliance

  1. Shut the System Down and Wait about 1 hour
  2. Navigate to the Axcient x360Recover Portal
  3. Select Appliances in the left navigation Pane
  4. On the Far left of the table there is a drop down arrow slect that and Select delete (This option will not be there if the appliance is online)

5. Delete the Protected systems from the Vault

  1. Navigate to the Vault GUI
  2. Find the Protected System in the Table of protected systems on the vault
  3. Select the trash can under the actions collum in the table
  4. Confirm deletion

6. Delete the Customer

  1. Navigate to the x360 Recover Portal
  2. Select Customers in the left navigation Pane
  3. On the far left of th customers table click the drop down arrow and select delete client
  4. Confrim Deletion